LOOKING AFTER OUR CLIENTS
One of the most popular services we offer at CTA Systems is our Care Plans, this gives the user or users full support throughout the year, so if you are having difficulties with your system we can quickly remote in and take a look, 95% of issues can be resolved with a quick call to us on 0333 241 2336 or Contact Us Here.
WHAT IS INCLUDED?
Our care plans include as standard:
Phone Support
Remote Support
Email/WhatsApp Online Support
Annual Servicing
Our Advanced Support Includes all of the standard Plus the following:
RMM Remote monitoring, this is an advance warning on component issues by actively checking continuously, such as hard drive issues, temperature warnings, disk usage warnings, failing components, we will usually get in touch with you before you realise there is an issue, Proactive rather than Re-Active
Patch management
Rather than waiting for your computer to be updated by Microsoft our system pushes critical updates to your system twice weekly.
I.T. Automation – for example if your hard drive is filling up were are alerted and automation kicks in and performs disk clean-ups etc, that is just one automation as an example.
This has proven to be extremely advantageous over the past few months with clients as we have detected a number of issues and resolved them before they got worse.
